Frequently Asked Questions

FAQs

Frequently asked questions

Explore a wide range of answers, from basic setup to in-depth features.

Getting Started

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What is YUUNIQ Health and who is it for?

YUUNIQ Health is a preventive-health platform that combines lab results, wearable data, and AI analysis to help individuals and clinicians understand and improve health. It’s designed for health-conscious users, doctors, and partner labs

How do I create an account and activate it?

Download the YUUNIQ app, sign up with your email, and enter the registration code sent by email after booking a health checkup. Complete your profile and quesiniare to unlock full features.

Why do I need the YUUNIQ app and does it work without it?

The YUUNIQ app is a central tool that helps you better understand and track your health. In addition to your lab results, you can add your own habitual parameters, such as sleep, exercise, and nutrition data, to the app. These parameters are also made available to your primary care physician. Your personal digital health assistant, SIDIS, explains your blood values in an understandable way and provides personalized recommendations so you can take preventative measures together with your primary care physician. Using YUUNIQ without our app is possible but not recommended.

What is the process on site?

You will visit your GP's office on your scheduled appointment for a blood draw. If this is your first time having one of our vital blood test packages tested, you will receive a one-time registration code from the MPA, which you can use to verify your identity in the YUUNIQ app. The MPA will then take a blood draw. After the blood draw, you can leave the office. Your blood sample will be sent directly to the laboratory for processing.

How much of the cost of a vital blood test package will my health insurance cover?

The cost of a vital blood test package varies depending on the biomarkers tested and your insurance coverage. You can submit the reimbursement receipts from the lab to your health insurance provider as usual. Your health insurance provider reviews vital blood test packages individually and contributes to the costs depending on your insurance plan.

How is my data protected?

We use the Fast Healthcare Interoperability Resources (FHIR) standard to ensure the secure exchange and storage of healthcare data. Our platform is fully compliant with HL7 (Health Level Seven International), a leading standard for exchanging, integrating, sharing, and retrieving electronic healthcare information.

All data transmitted or stored via our platform is protected by strong encryption mechanisms. Access to your health data is strictly controlled. Only authorized individuals, such as you and your treating physician, have access to your data.

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Booking & Locations

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Where does the blood sample take place?

Use “Find a lab near you” in the app or website. Locations show address, opening hours, and directions.

Can I reschedule or cancel my appointment?

Yes. Use the booking link or the app to reschedule/cancel within the stated policy window. Fees may apply for late changes.

What do I bring to my appointment?

Bring a valid ID, your booking confirmation, and insurance card (if applicable). Follow the prep instructions shown in your booking.

Are walk-ins accepted?

Some partner sites accept walk-ins; availability varies by location. Booking is recommended to avoid delays.

Health Checkups & Tests

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What happens if I get troubling results?

If your lab results in the YUUNIQ app show any concerning results after the blood draw, you will be notified immediately by your primary care physician to discuss the results and initiate further tests or treatments if necessary. Your primary care physician can suggest targeted measures to improve your health, enhance your quality of life, and minimize potential risks.

How often do I have to have my blood drawn?

The frequency of blood draws depends on your individual health profile, the vital blood test packages tested, and the recommendations of your primary care physician. For comprehensive health monitoring, it may be beneficial to have regular blood tests, approximately every 3 to 6 months. Your primary care physician will recommend a suitable schedule based on your specific needs and health goals. Regular blood draws help you and your primary care physician detect changes early so you can take preventative measures.

How do I prepare for my blood test?

Some tests require fasting (typically 8–12 hours). The app shows preparation requirements on your booking and sends reminders. Continue prescribed meds unless your doctor advises otherwise.

When will I get my results and how are they delivered?

Most results are ready within 24–72 hours. You’ll get a push/email notification and can view interactive charts, ranges and commentary in the app.

App & Wearables

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Which devices are supported?

Apple Health, Google Fit, Fitbit, and Garmin are supported for steps, activity, sleep, and heart-rate metrics (availability may vary by region).

How do I connect a device?

Go to Settings → Devices, choose your provider, and grant permissions. Data sync begins automatically.

My data isn’t syncing, what should I check?

Ensure your wearable app has up-to-date permissions, Bluetooth is on, and background refresh is allowed. Manually sync in the device app, then refresh YUUNIQ.

How are wearable metrics used?

We enrich lab insights with lifestyle data (activity, sleep) to improve context and recommendations.

For Patients

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Are insights personalized for me?

Yes. Your trends, age, sex, and lifestyle inputs help tailor ranges and recommendations.

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Will YUUNIQ tell me what to do if a value is abnormal?

You’ll see context text and general guidance. For diagnosis or treatment, consult your clinician—YUUNIQ doesn’t replace medical advice.

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For Doctors

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How can my practice partner with YUUNIQ?

Submit the partner form or reach to out via Phone number. We’ll review eligibility, data-integration needs, and onboarding timelines.

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What are the benefits for clinics/labs?

Streamlined patient onboarding, structured results, preventive analytics, and optional data integrations (HL7/FHIR where available).

How do I access shared patient reports?

Patients can share securely from the app. Clinics get a clinician-view PDF or portal access (region-dependent).

Privacy & Data Security

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How is my data protected?

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Do you comply with privacy laws (e.g., GDPR)?

Yes. We follow applicable regulations. You can access, rectify, or delete your data per our policy.